FAQ

Nurse advocates provide a range of services aimed at supporting patients and their families in navigating the healthcare system, understanding medical information, and advocating for their rights. If you can’t get help, we can get you the help you need.

All services provided are coordinated by Wendy Richmond, RN. She is a multi-state approved registered nurse with diverse experience in acute inpatient rehabilitation, travel nursing to magnet hospitals for both orthopedic and pcu units on the gulf coast of Florida, and RN Trainer through the Ohio Department of Developmental Disabilities.

Services are billed at an hourly rate and are not covered by most companies.

As private nurses the services provided to our clients are private in nature and are non-adversarial in coordinating with your existing healthcare services. Other advocates/navigators employed by hospitals or other facilities are helpful resources but are limited by who pays their wages. They ultimately have a built-in allegience to their employer. We work exclusively for you and your family, alone.

In most cases, we can work remotely to coordinate services, insurance billing issues, and more. If you should need in-person hand holding service in the hospital, nursing home or at home, we serve Central Ohio. As a member of national advocacy associations we can help meet your needs anywhere in the United States.

No, we act as your health advocate or navigator in coordination with your medical providers. All medical knowledge, authority, and advice must come from the client’s healthcare providers and medical care team. No medical advice or treatment is rendered to the client by the advocate. Our staff does not diagnose but can arrange for a home health nurse to administer prescribed medications.

We are able to provide medical interpretation, guidance, and support services in various capacities. These include, but are not limited to, accompanying clients to medical appointments, surgery, ER visits, and hospitalization. Note that we do not provide emergency transportation or treatment.

We can also transport client’s to and from outpatient surgery as needed. Ask how we can help you find a caregiver stay overnight to help with reminders to take eye drops, medications, etc.

Click this link to contact us to arrange an initial phone conversation (free) to assess your unique private RN advocacy needs. Then we can personalize a plan for guiding and improving your healthcare experience. If you need research on a complicated diagnosis and treatment options, we can do that too. We are excited to help you!